Terms of Service

The agreement

These Terms cover your use of vivespan.com and anything you buy from us. By using vivespan.com, creating an account, or placing an order, you agree to these Terms. Our Privacy Policy at vivespan.com/privacy explains how we handle your information. To buy from us, you must be 18 or older and have a shipping address in a place we serve.

Not medical advice

We build your plan from your answers and other information using methods such as safety rules, protocols from our practitioners, examples from past plans, and automated tools, including AI. A practitioner may review some plans or items. Automated tools may write parts of your plan, such as the reason for each item.

Your plan is wellness information. It is not medical advice, diagnosis, or treatment, and it does not create a practitioner-patient relationship. Talk to your doctor before you start any supplement, especially if you are pregnant or nursing, take medication, or have a medical condition.

Statements about our products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

We are not responsible for monitoring your health. Retake the assessment if your health changes, such as when you start a new medication or become pregnant. Then check that your subscription matches your new plan.

Orders and pricing

Prices are in U.S. dollars and may change. Checkout shows the price and any shipping or tax for your order before you pay. We accept your order when we take payment. HSA/FSA payments can take longer to confirm.

We may refuse or cancel an order, for example, if an item is unavailable, a price was wrong, or we suspect fraud. If we cancel an order you have paid for, we will refund you for the part we cancel.

Subscriptions

A subscription renews automatically and charges your saved payment method on the schedule shown in your account until you cancel. The amount can change from one charge to the next, for example, when the items in your shipment change. We may email you before a renewal charge. We will send any renewal notices the law requires.

We may change the prices of items in your subscription. We will tell you before a new price applies, and you can cancel before then.

You can cancel your subscription online from your account. You may also be able to pause or change it there. After you cancel, your subscription will not renew. If a payment fails, we may retry it, charge another payment method saved to your account, or pause or cancel your subscription.

HSA/FSA payments

You may be able to pay for some orders from an HSA or FSA through a payment partner we work with. You complete that payment on the partner's site under its terms. The partner decides which items are eligible and may arrange a letter of medical necessity, which can involve a consultation with a licensed provider. We can't guarantee that your plan administrator will accept a purchase. Check what records your plan needs.

Shipping, returns, and refunds

We ship to the places shown at checkout and may email you when your order ships. If an item in your order is unavailable, we will tell you. We may ship it later, send a replacement, or refund you for it. If you would rather not wait, you can ask us for a refund.

Supplements are consumable, so we accept returns only for items that arrive damaged, incorrect, or expired. Email support@vivespan.com within 30 days of delivery, and we will replace the item or refund you. You don't need to send it back unless we ask. Refunds usually go back to your original payment method.

Your account

Keep your sign-in details private. You are responsible for activity under your account. Tell us right away if you think someone else is using it. We may suspend or close an account, for example, if it breaks these Terms or we suspect fraud.

Some links we send you may open parts of your account without signing in. Don't share them.

Our content

The ViveSpan name, our website, and the content we create belong to us or our licensors. Product names, descriptions, and images may belong to their manufacturers or suppliers. You may use the site for personal, noncommercial purposes.

Changes to ViveSpan

We may change, suspend, or stop any part of ViveSpan, including our products, formulas, suppliers, packaging, and how we build plans. Your plan and the items in your subscription may change over time.

Liability

To the fullest extent the law allows, we provide the site, your plan, and our content "as is" and "as available," without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, or noninfringement.

To the fullest extent the law allows, ViveSpan is not liable for indirect or consequential losses, and our total liability for any claim is limited to what you paid us in the 12 months before the claim. Nothing in these Terms limits liability that the law does not allow us to limit.

Disputes

If you have a problem, contact support@vivespan.com first so we can try to fix it. California law governs these Terms, without regard to conflict-of-laws rules. The state and federal courts in California have exclusive jurisdiction over any dispute between us. If a court finds part of these Terms unenforceable, the rest still applies.

Changes and contact

We may update these Terms. The date at the top shows when they last changed. If we make material changes, we will tell you on the site or by email. If you keep using ViveSpan after that, you accept the changes. We may transfer these Terms to a buyer or successor of our business. Questions go to support@vivespan.com.

Our address is 32932 Pacific Coast Hwy 14 Ste 299, Dana Point, CA 92629. If you live in California, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs. Write to 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or call 800-952-5210.